Click on 'Camera' from the list of options, and tick the box next to the browser you are using to allow access (make sure this is a Remo supported browser)Ħ. Click on the 'Security & Privacy' sectionĤ. You can check on this and allow your browser to access your mic and cam from the Security & Privacy section in your System Preferences.Ģ. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your mic and cam. In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. Solution 13: Allow your browser to access your computer's Microphone and Camera If you have recently been using your camera and/or microphone on other applications such as Google Hangouts, Zoom, Skype e.t.c., please make sure to properly shut down these other applications as they may be retaining control of your device's camera and microphone. Solution 12: Shut down all other applications that may be using/ used your device's camera and/or microphone And then try plugging it back in, and refreshing your page. If you are using an external webcam or microphone, please try to unplug this from your computer first.
Solution 11: Plug out and Plug in your Microphone/ Camera
If none of the methods above work, check if there is antivirus software enabled, if there is, temporarily disable it and then refresh the page to see if the camera or microphone is working when the antivirus software is disabled If you must use a VPN, then please check out this article for further guidance. We have seen some issues where a VPN has interfered with the ability to use the device's camera and microphone properly.
If you are currently using a VPN, please disable that, and try logging back into the Remo Event Space. Guest Mode on Chrome: Click your Profile Picture in the upper right corner of your screen, and then click ' Guest' Incognito/ Private Window on Chrome and Safari: Click ' File', and then ' New Incognito/Private Window'Ģ. Try logging out of the event space and logging back in.ĭepending on your browser, try using a Private Browser (may also be called Incognito) or Guest Modeġ. Select the desired Webcam Source from the dropdown menu under Camera Select the desired Audio Input and Output from the dropdown menu under Microphoneģ. Click the menu icon (3 parallel horizontal lines) in the upper left corner of your screen -or- click the triangle next to the camera and microphone icons in the bottom menu toolbarĢ. Thus, you now need to pick the right one to work with Remoġ.
If your computer has multiple cameras or you have multiple audio devices, Remo may have selected a different audio input or output by default. Solution 6: Confirm Camera and Audio Inputs and Outputs on Remo
How to Allow Microsoft Edge Access to my Camera and Microphone How to Allow Safari Access to my Camera and Microphone How to Allow Chrome Access to my Camera and Microphone Solution 5: Confirm the Microphone/ Camera settings for your browser If you can see a red cross next to the Microphone and Camera button on your bottom menu toolbar, this usually suggests browser-related permission issues, so please try out the below steps first. Remember to move tables just double-click on the table you'd like to move to. Try moving to another table, and then back to your original table. Solution 3: Check to make sure you are using a compatible device and browser.Ĭheck for the list of compatible devices and browsers here Please select ' Low' under the video quality dropdown and click ' Save Changes'. Solution 1: Change your Video Quality SettingsĬlick the arrow next to the Cam icon in your bottom menu toolbar and select ' Camera Settings'. Solution 15: Switch Browsers and Computers.Solution 14: Check for Audio Inputs and Outputs on your Device.Solution 13: Allow your browser to access your computer's Microphone and Camera.Solution 12: Shut down all other applications that may be using/ used your device's camera and/or microphone.Solution 11: Plug out and Plug in your Microphone/ Camera.Solution 10: Disable Anti-Virus Software.Solution 6: Confirm Camera and Audio Inputs and Outputs on Remo.Solution 5: Confirm the Microphone/ Camera settings for your browser.Solution 3: Check to make sure you are using a compatible device and browser.